Warranty Policy
Standard Warranty
For non-human caused damages and issues not related to improper operation, we provide:
- Free spare parts for certain components within 1 year of purchase.
- Extended free spare parts support for up to 2 years on selected key components.
Other Situations
For damages caused by external factors, misuse, or wear beyond the warranty, we offer:
Factory-direct pricing for replacement parts, ensuring you receive genuine components at competitive rates.
Commitment to Customers
- Quick response for warranty requests.
- Professional guidance for part replacement and troubleshooting.
- Ensuring your machine maintains optimal performance throughout its service life.
Our warranty policy ensures that your production line remains efficient, reliable, and supported throughout its operational life.
Have Questions?
We’ve Got Answers
Are you a factory or a distributor?
We are a manufacturer with our own international sales offices.
Our factory is located in Zhangjiagang, China, about 2 hours’ drive from Shanghai. In addition, we have sales and service centers in Rwanda, the Philippines, and Moscow.
If needed, we can arrange airport pickup and assist with your visit and itinerary.
What information is required before purchasing?
First, please let us know the liquid you plan to fill.
If you can also provide the following information, we can match your requirements more accurately:
Factory layout drawings – we can help design the production line layout
Bottle photos or samples – to recommend suitable blowing machines, labeling machines, and related equipment
Required production capacity – to recommend the most suitable filling machine model
Do you provide local installation service?
Yes, we provide on-site local installation and commissioning services.
We also offer remote installation guidance, maintenance support, and video instructions.
What certifications do you have?
Our machines are CE certified.
If your country requires additional certifications for the filling industry, we can cooperate to meet your specific requirements.
What bottle materials do you support?
We support PET bottles, glass bottles, and aluminum cans.
For PET bottles, supported capacities include:
- Small bottles: 100 ml – 2 L
- Large bottles: 3 – 10 L
- Drinking water gallon bottles: 3 L and 10 L
Do you offer customized solutions?
Yes. We can customize machine configurations based on your requirements, including:
- Machine material
- PLC brand
- Filling valves / filling heads
- Packaging methods
What is the delivery time?
Standard models: 30–45 days
Customized models: Delivery time depends on customization requirements and will be confirmed accordingly
What is the warranty period?
- Standard components: 2-year warranty
- Customized components: 1-year warranty
Do you have export experience?
Yes. We have been exporting machinery since 2010.
So far, our machines have been exported to more than 40 countries and regions worldwide.
Why choose us?
Navan Machine has extensive export experience and its own manufacturing facility, enabling flexible and reliable customization.
Equipment delivery is not the end — it is the beginning of our service.