After-Sales Service
We are committed to providing comprehensive after-sales support to ensure your water filling machines operate efficiently and reliably throughout their lifecycle.
Online Video Support
Real-time video assistance for troubleshooting and guidance.
Step-by-step instructions help your team resolve issues quickly without waiting for on-site visits.
Remote Online Testing
Remote connection for testing and diagnostics to ensure machines run correctly.
Our engineers can monitor operations, identify issues, and guide your staff in real-time.
Local & International Engineers
We provide on-site support through our local engineers fluent in English, French, Russian, and Swahili.
For complex installations or urgent issues, our Chinese engineers can travel to your location to ensure smooth operations.
Customer Commitment
- Rapid response to service requests.
- Multilingual technical support for global clients.
- Ensuring maximum uptime, consistent production quality, and reliable machine performance.
With our comprehensive after-sales services, you can operate your production line with confidence, knowing that professional support is always available.
Have Questions?
We’ve Got Answers
Are you a factory or a distributor?
We are a manufacturer with our own international sales offices.
Our factory is located in Zhangjiagang, China, about 2 hours’ drive from Shanghai. In addition, we have sales and service centers in Rwanda, the Philippines, and Moscow.
If needed, we can arrange airport pickup and assist with your visit and itinerary.
What information is required before purchasing?
First, please let us know the liquid you plan to fill.
If you can also provide the following information, we can match your requirements more accurately:
Factory layout drawings – we can help design the production line layout
Bottle photos or samples – to recommend suitable blowing machines, labeling machines, and related equipment
Required production capacity – to recommend the most suitable filling machine model
Do you provide local installation service?
Yes, we provide on-site local installation and commissioning services.
We also offer remote installation guidance, maintenance support, and video instructions.
What certifications do you have?
Our machines are CE certified.
If your country requires additional certifications for the filling industry, we can cooperate to meet your specific requirements.
What bottle materials do you support?
We support PET bottles, glass bottles, and aluminum cans.
For PET bottles, supported capacities include:
- Small bottles: 100 ml – 2 L
- Large bottles: 3 – 10 L
- Drinking water gallon bottles: 3 L and 10 L
Do you offer customized solutions?
Yes. We can customize machine configurations based on your requirements, including:
- Machine material
- PLC brand
- Filling valves / filling heads
- Packaging methods
What is the delivery time?
Standard models: 30–45 days
Customized models: Delivery time depends on customization requirements and will be confirmed accordingly
What is the warranty period?
- Standard components: 2-year warranty
- Customized components: 1-year warranty
Do you have export experience?
Yes. We have been exporting machinery since 2010.
So far, our machines have been exported to more than 40 countries and regions worldwide.
Why choose us?
Navan Machine has extensive export experience and its own manufacturing facility, enabling flexible and reliable customization.
Equipment delivery is not the end — it is the beginning of our service.